Reading Comprehension: ( I )

Read the conversation and then answer the questions.

Receptionist: Hi there. Are you checking out now?

Guest: Yes, sorry. I know we're a few minutes late.

Receptionist: That's no problem. It's always really busy at check out time anyway.

Guest: Oh, really. The last hotel we stayed in charged us for a late check out.

Receptionist: The hotel isn't booked this week, so it's not a problem. How was everything?

Guest: The room was great. The beds were really comfortable, and we weren't expecting our own fridge.

Receptionist: I'm glad you liked it.

Guest: The kids were disappointed that the pool wasn't open this morning, though.

Receptionist: I apologize for that. We can't get a cleaner in any earlier than 10 am.

Guest: Well we had a nice swim last night anyhow.

Receptionist: Will you be putting this on your credit card?

Guest: No. I'll pay cash.

Receptionist: OK. So the total comes to $123.67, including tax.

Guest: I thought it was $115 even. That's what they said yesterday when we checked in.

Receptionist: Yes, but there is an extra room charge on your bill.

Guest: Oh, I forgot. My husband ordered a plate of nachos. Sorry.

Receptionist: No problem. So... from $140, here's your change. Now, I'll just need to ask you for your room keys.

CHECK YOUR UNDERSTANDING, of the “conversation” underline the correct answer.

1. Why does the guest apologize when she arrives at the front desk?

a) She forgot to pay.

b) She is late checking out.

c) Her kids used the pool when it was closed.

d) Her credit card isn't working.

2. Which of the following did the woman's family NOT like about the hotel?

a) The pool hours

b) The room

c) The beds

d) The rate

3. What was the woman charged for besides the room rate?

a) telephone use

b) room service

c) pool towels

d) a late fee