Read the conversation and then underline the correct answer.
Receptionist: Thanks for calling Holiday Inn. Morine speaking.
Caller: Hello. I'm interested in booking a room for the September's long weekend.
Receptionist: I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest hotel to the convention centre.
Caller: Oh, I didn't realize. Well what about the weekend after that?
Receptionist: So... Friday the seventeenth?
Caller: Yes. Friday and Saturday.
Receptionist: It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then.
Caller: Okay. Do you have any rooms with two double beds? We're a family of four.
Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night.
Caller: That's reasonable. And do you have cots? One of my daughters might be bringing a friend.
Receptionist: We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free.
Caller: Okay, but I'm not positive if she is coming. Can we pay when we arrive?
Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit.
Caller: Great, I'll call you right back. I have to find my husband's credit card.
Receptionist: Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open.
CHECK YOUR UNDERSTANDING, UNDERLINE THE CORRECT ANSWER.
1. Why did the caller phone this hotel?.
a) To change a reservation.
b) To report a cancellation.
c) To inquire about available rooms and rates.
d) To inquire about local amenities.
2. Why can't the caller stay at the hotel on the September long weekend?
a) The hotel is closed for the season.
b) The hotel is booked.
c) The hotel is holding a convention.
d) The hotel only has single rooms available.
3. Why does the caller have to hang up and call back?
a) She wants to research other hotels.
b) She needs to discuss things with her husband.
c) She has to find out if there will be four or five people staying.
d) She needs to find the credit card to pay for the deposit.
Receptionist: Thanks for calling Holiday Inn. Morine speaking.
Caller: Hello. I'm interested in booking a room for the September's long weekend.
Receptionist: I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest hotel to the convention centre.
Caller: Oh, I didn't realize. Well what about the weekend after that?
Receptionist: So... Friday the seventeenth?
Caller: Yes. Friday and Saturday.
Receptionist: It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then.
Caller: Okay. Do you have any rooms with two double beds? We're a family of four.
Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night.
Caller: That's reasonable. And do you have cots? One of my daughters might be bringing a friend.
Receptionist: We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free.
Caller: Okay, but I'm not positive if she is coming. Can we pay when we arrive?
Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit.
Caller: Great, I'll call you right back. I have to find my husband's credit card.
Receptionist: Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open.
CHECK YOUR UNDERSTANDING, UNDERLINE THE CORRECT ANSWER.
1. Why did the caller phone this hotel?.
a) To change a reservation.
b) To report a cancellation.
c) To inquire about available rooms and rates.
d) To inquire about local amenities.
2. Why can't the caller stay at the hotel on the September long weekend?
a) The hotel is closed for the season.
b) The hotel is booked.
c) The hotel is holding a convention.
d) The hotel only has single rooms available.
3. Why does the caller have to hang up and call back?
a) She wants to research other hotels.
b) She needs to discuss things with her husband.
c) She has to find out if there will be four or five people staying.
d) She needs to find the credit card to pay for the deposit.
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